Lavender Hill Terms and Conditions

Lavender ProductsThis website is owned and managed by Tridel Corporation Ltd t/a Lavender Hill, which is a New Zealand business trading in farm produce and products. All products are crafted by Lavender Hill or select suppliers and sold in New Zealand dollars including GST.

Delivery

Your purchase will be dispatched on the same or next business day by Courier Post or similar courier company. We make every effort to have your purchase delivered in the fastest, most cost-effective way. Whilst we aim for quicker delivery, due to different purchaser’s location, please allow up to three business days from time of purchase to delivery (longer for rural delivery). If your item should be delayed for any reason we will advise you. If used you may contact us for tracking information and we can advise you of your items en-route location.

Returns and Exchanges

If you are unhappy with your purchase for any reason, we would love to help.

Please email us or call us on 021 111 6686 we will help sort this out for you.

We ask that you return the item/s that you don’t want any more within 7 days of you receiving it, to be able to receive a full refund. Remember you can email or phone us straight away and we can get the process under way.

Privacy Policy

We are dedicated to protecting your privacy when shopping with us at Lavender Hill.

We promise to only use the information you provide lawfully and you won’t receive any emails from us, unless of course you want to and you’ve signed up to our mailing list! We will only send through exciting things such as; farm updates, accommodation specials, new products or upcoming sales.

Details such as your name, email and address are collected purely for delivery purposes and the processing of your order. They will not be disclosed and these will be kept completely private.

Cancellation 

Once an order has been placed it unfortunately cannot be cancelled.. however, if you’re feeling some buyer’s remorse then please get in contact with us at info@lavenderhill.co.nz and we can help you exchange your item for something else – because after all, we’re here to help out and we want you to fall in love with your purchases!

Unfortunately, opened items cannot be exchanged

Warrantees and Guarantees 

Kiera May Boutique is a New Zealand company which means you are covered under the New Zealand Consumer Law – just for your own peace of mind.

Consumer Guarantees Act 1993 

The Consumer Guarantee Act sets minimum standards for products to be sold at Lavender Hill. Therefore, if you receive something of a low quality or faulty, you have the right to return the item.

Fair Trading Act 1986 

This is designed to protect you from being misled due to false advertising. It applies to all aspects of promotion and the sale of goods and services, including: pricing, origin of the product, availability of products in stock, sales techniques and meeting the New Zealand safety standards.

Payment Gateway

Payments are processed on a secure and encrypted payment page. When an item is selected from our site in the shopping cart, and you make a purchase, an order is created and a payment request is sent through to Paystation. This directs you to a secure hosted page where they enter your card details. Once payment is complete Paystation returns you back to our website and you receive the order details for shipping. Paystation is a PCI DSS Level 1 Service Provider. This means they submit to the highest standards of securing credit card data.

SSL

Thi website uses a Let’s Encrypt SSL Certificate. HTTPS, the secure protocol for the web, safeguards you by creating encrypted connections between you and our site, protecting your privacy and the data you share with us over the internet.