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Terms and Conditions

OUR HOLIDAY BOOKING CONDITIONS

ACCOMMODATION IN AUCKLAND

PAYMENT & DEPOSIT TERMS

Staying with us? We will be delighted to have you. But first, just a wee bit of housekeeping.

  • Reservations made within 14 days of arrival require full payment at the time of booking.
  • Lavender Hill accepts Visa, Mastercard and Account2Account
  • Prices are in NZ Dollars and include GST (goods and services tax 15%).

 

BOUTIQUE ACCOMMODATION | USE OF OUR BARN

When booking a single room upstairs or downstairs, there may or may not be other parties staying. We will inform you of other occupancy at time of booking.

If you would like to enjoy exclusive, private use of the entire barn, you can secure that with “Whole House Booking”.

The person making the booking needs to be one of the guests (unless otherwise agreed) and no other parties are permitted.

DAMAGE & CLEANING

In the event of any damage or additional extra cleaning is required beyond the normal wear & tear or use, during your stay with us an additional charge may be incurred.

EXCESSIVE NOISE

For the comfort and enjoyment of all our guests we have a strict no party policy. Any noisy gatherings or excessive noise likely to disturb our guests may result in an immediate request to vacate your room.

NO SMOKING

We have a no smoking policy within all rooms of our property for the enjoyment and comfort of all our guests. There will be a charge for the sanitising of any rooms and any lost income as result of smoking, including vaping or e-cigarettes inside.

ERRORS & OMISSIONS

Any reservation made on the online booking website is made at your own risk. As you are entering information directly into the reservations system, all information entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person entering any information into our online system. Coatesville Lavender Hill will not be held responsible, nor will they accept any financial liability for any errors or omissions in the information provided.

Pet Policy

No pets are allowed

COVID-19

The health and wellbeing of our guests is our utmost priority. As a responsible business we are committed to keeping you safe and providing flexibility for your booking.

We understand that, now more than ever, health and safety are at the forefront of our guests' minds. We have implemented additional cleaning and hygiene practices and a new flexible cancellation policy. Our farm activity also adapts to the different lockdown requirements.

Contact Tracing

We support contact tracing and make this easy via the COVID-19 app so that information can be provided to the health authorities if required at any time. 

Flexible Cancellation Policy

We hope that you'll be able to visit us as planned, but we understand that in these unprecedented times, we can't always be sure. That is why we're offering flexible date changes for all accommodation with us at no cost to allow you to stay or celebrate with us at a later date. We will happily transfer your booking to any available date within 12 months

Check In: From 2.00 pm
Check Out:  11.00 am

If you require a later check out please let us know. Additional fees may apply.

Cancellation of Bookings (This policy applies to all reservations):

 

  • Cancellations made more than 21 days prior to the commencement of the booking will be refunded, less $10 administration fee.
  • Cancellations made within 21 days to the commencement of the booking will incur a cancellation fee of 50% of the total booking or the first night’s fees, whichever is the greater.

CANCELLATION POLICY

This policy applies to all reservations.

Cancellations made more than 21 days prior to the commencement of the booking will be refunded less $10 administration fee.

Cancellations 21 days or less, prior to the commencement of the booking, attract a cancellation fee of 50%, of the total booking or the first nights fees, whichever is greater.

If guests fail to take accommodation by the agreed date, and without prior arrangement with Coatesville Lavender Hill, the booking will be automatically cancelled.  A fee of 50% of the total booking or the first nights fees, whichever is greater will apply.